Refund policy

Refund Policy
Last updated: November 3, 2026

At Dr. Melaxin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return:

Skincare and cosmetic items must be unopened, unused, with original seals intact, and in their original condition, except where applicable law requires otherwise.
The item must be returned in its original packaging.
Proof of purchase is required.
Opened or used skincare products, items damaged by misuse, or items missing their original packaging may not qualify for a change-of-mind refund. This does not limit remedies for defective, damaged or incorrect items, or rights required by applicable law.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Exchanges
We replace items only if they arrive defective or damaged.

Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Contact
For any return inquiries, please contact:

Email: contact@shopdrmelaxins.com

Store information
Dr. Melaxin
About Us

2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States

Support: contact@shopdrmelaxins.com